Bunches Direct FAQ

The advantage of making your floral purchase with Bunches Direct is:

1.Our flowers come fresh from the farm to us, where they’re cared for and then shipped directly to you. 
2.We guarantee the lowest price, you can save 70% or more on your flowers compared to the average local florist price. 
3.We offer personalized service at NO EXTRA COST.
4.Wide variety of bulk flowers and a great selection of premade wedding flowers.
5.Fast Service including rush orders that can be ordered last minute. 
6. We care about our customers

What delivery date should I select?

We suggest choosing a delivery/arrival date 2-3 days prior to your event as unfortunately we cannot guarantee exact day delivery due to potential transport delays. It also provides sufficient time for the flowers to be well trimmed, hydrated, treated, and ready for the event.

Will my flowers be the exact color as the image shown on the website?

Our website picture depicts the flower as true to the color as possible but you have to note that if you are trying to make a precise color shade match some uncontrollable factors may make this difficult to do; therefore, it is discouraged.

Firstly, your computer monitor settings may cause the image to appear slightly different than the original photograph. Color shades in photos DO VARY from monitor to monitor.

Secondly and most importantly, flowers are a product of Mother Nature, and the exact tones of flowers may vary to some degree.

How can your prices be so great?

Bunches Direct's success has been based on a concept that works. Delivering fresh wedding bouquets and flowers to the consumer's doorstep. We eliminated the middleman and you can avoid extremely high costs from a typical florist, especially for wedding products!

I found a better price for the same product, do you Price Match?

We do have a Price Match guarantee but the product, quanities, and conditions have to be the same. We have to be able to find the price your claiming online before we can match it. For more information please call us during business hours.

I need flowers THIS week ! Can you help?

YES, we can! You can place an order online or with our friendly phone operators for orders within 2 business days (place an order Sunday for a Tuesday delivery, on Wednesday for a Friday delivery for example). A 20% surcharge applies to all orders placed less than 1 week before the delivery date.

Can you create custom wedding arrangements?

BunchesDirect will try to accommodate all special requests as best we can. Please contact us through live chat, by email, or through our quote form regarding the custom requests you would like us to create for your wedding.

We can customize any wedding product that is on our website or we can create a completely custom wedding arrangement order based on your wishes. If possible please provide a photo of what you would like to achieve so we can see a clear picture of your vision.

I have pictures of bouquets I’d like to order. Can you make them?

To get a custom bouquet, just simply fill out the quote on the main page ( Get Quote button ) and the special assistant will get back to you shortly.

Are your flowers as nice as those from a local florist ?

There is no real difference between the flowers you get from a local florist. We provide cost savings by eliminating the middle man.

Once properly treated and watered (please see our special page on how to care for your flowers HERE ) they will be as nice and fresher than the flowers you buy from a local store - they didn’t sit in the store waiting in a vase!

My flowers are still closed and my event approaching fast, what can I do?

If your event date is quickly approaching and your flowers are still slow to open, there are several tricks that will help them to open.

First, you can add sugar into the water mixture. No more than 1 teaspoon of sugar should be placed in each liter of water.

Secondly, warm temperatures and natural sunlight will help the flowers open and liven up. Do not place them directly under heaters or in warm drafts.

Bunches Bob also provides some other helpful flower care tips on our You Tube page at http://www.youtube.com/onlineweddingflorist

If I send a picture to you can you tell me what the flowers in the arrangement are?

Sure we would be happy to help, please send the pictures to sales@bunchesdirect.com and we will get back to you as soon as possible.

Can you guarantee my flowers will be fully opened for the event date?

We're sorry, but we can’t guarantee the ‘openness’ of a bloom. Some people prefer them more closed and some customers want them all the way open. Our flowers are generally cut before they are fully bloomed so they last longer for our customers. There are easy tricks though to speed up the opening process or to slow down the opening process.

To help your flowers bloom: trim stems daily, keep in a warm environment, warm water, and give them some sun!

To help slow the blooming: keep them in a colder environment like a fridge, in dark and away from drafts.

I want to change the color of the arrangement I like. Is it possible?

Yes, we can change the color of the flowers in the bouquet you like. To get a custom bouquet, just simply fill out the quote on the main page ( Get Quote button ) and the special assistant will get back to you shortly.

Can I cancel my order?

Cancellation Policy:

You may cancel your order at any time. Due to the perishable nature of flowers, order size, production and supply arrangements as well as the work involved, the following cancellation fees will apply:
 

• No fees if cancelled one (1) month prior to original delivery date.
• 50% of the total cost of order between thirty (30) and fourteen (14) days of original delivery date.
• 100% of the total cost of order within fourteen (14) of original delivery date.

If an error occurs with your order, we reserve the right to cancel and refund your order.

Saturday, Sunday, Mondays, Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day,  Thanksgiving Day, and Christmas Day) and one business day following these holidays.