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Policies & procedures

Please be advised of the following Policies & Procedures:

*Should you have any questions with respect to these policies do not hesitate to contact us at 1-866-690-8425

Minimum Orders: Please note we are a bulk flower provider and require a minimum order of $100 before delivery and taxes! For this reason we cannot send out samples.


If you would like to make changes to an order:

If you would like to change your flower order, please contact us as soon as possible.  We may not be able to make the changes without sufficient notice.  If your change is less than 2 weeks before your delivery date, a $100 fee will be applied.


The Unpacking Procedures, Flower Preparation and Care Instructions:
Please remember that your order comes directly from our growers. Wholesale flowers are meant to be trimmed, clipped and generally swept clean.

PLEASE make sure someone is Home at the time of delivery or have your flowers sent to a location where someone will be available to accept the shipment immediately.

PLEASE verify your order upon Delivery
When you receive your flowers, open the box and examine the contents carefully. Compare the shipment with your order confirmation to ensure everything is correct. If you have questions, please contact the floral consultant immediately.

PLEASE avoid extreme temperatures (hot or cold)
Bring your flowers inside immediately upon arrival. Maintain the storage area temperature at 40F/4C if possible. Do not freeze! Avoid direct sunlight and drafts.


PLEASE keep flowers away from fruits, vegetables and/or plants which produce ethylene gas which could cause your flowers to wilt prematurely.


Return Policy


Dissatisfied with the Quality of Flowers: 

As our flowers come fresh from our growers, they are always fresh and beautiful. If the flowers you received are not up to your standards, please send a picture of all received product to your floral consultant at [email protected] within 12 hours upon receipt of product. If we do not receive the digital pictures within 12 hours we will not be able to compensate you in any way, be it through product or a refund. Please note that all damaged flowers with the same name have to be pictured together. We’re sorry, but multiple pictures of a single damaged flower do not provide us with enough evidence to refund or replace an entiere order. In the case of a refund, we reserve the right to pickup the refunded product at the delivery location. We cannot guarantee the ‘openness’ of a bloom as our flowers are shipped in bud form to ensure ultimate freshness. To help your flowers bloom faster or to slow their blooming phase please visit our FAQ section or FlowerCare Section for tips.

Product short shipped/not what ordered: 

As our flowers come fresh from our growers, they are always fresh and beautiful once you have treated them accordingly. If the flowers you received are not what you ordered or are incomplete, please send a picture of the received flowers to your floral consultant at[email protected] within 12 hours upon receipt of flowers with your order number. Our customer service representative will contact you as soon as possible to find the best solution for your particular situation. We’re here to help you make your occasion very special!

Please Note: Since flowers are a product of Mother Nature, the exact tones of flowers may vary to some degree. (Actual product may have some differences to the pictures shown on this website) We cannot guarantee the ‘openness’ of a bloom as our flowers are shipped in bud form to ensure freshness. To help your flowers bloom faster or to slow their blooming phase please visit our FAQ section or FlowerCaresection for tips.


Custom Orders have to be placed through an operator to ensure details are recorded properly for production center. We are not responsible for custom requests which have not been processed by an operator. (ex. requests entered in delivery instructions field on order form)


Cancellation Policy:

You may cancel your order at any time. Due to the perishable nature of flowers, order size, production and supply arrangements as well as the work involved, the following cancellation fees will apply:


  • $25.00 cancellation on all orders.
  • 50% of the total cost of order between thirty (30) and fourteen (14) days of original delivery date.
  • 100% of the total cost of order within fourteen (14) of original delivery date.

If an error occurs with your order, we reserve the right to cancel and refund your order.


A final note: Not all rules are written in stone. Extraordinary circumstances call for extraordinary service and help. Please make us aware of any problem as soon as you can! We’re here to help make your day special!

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